IP Solutions

Avaya IP Office - http://www.avaya.com

The Avaya IP Office is an all-in-one solution specially designed to meet
the communications challenges facing small and medium sized businesses. Due to its modular design, the Avaya IP Office can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices.

Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.

Avaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow.

 
The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as enhanced (integrated) messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist.

Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables the Avaya IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

The Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control.

Altigen - http://www.altigen.com

AltiGen Communications designs, manufactures and markets next-generation IP PBX telephone systems and IP contact centers that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications. AltiServ IP-PBX systems offer a better alternative to the traditional approach to constructing a telephone system or contact center by integrating multiple systems. Until now, businesses were required to purchase an entirely separate system for capabilities such as advanced routing, centralized call recording, IVR, or telephony integration with Customer Relationship Management applications. With AltiWare version 5.0, these features are now included with an AltiServ system, and through affordable licensing, customers can simply turn on select capabilities and functions as needed. The outdated multi-system approach was complex to deploy, difficult to manage and expensive. With AltiServ 5.0, modular feature licensing allows businesses to add capabilities on a per-feature or per-user basis. This flexible and modular feature licensing offers a reduced up-front investment.

AltiGen also offers the AltiServ Contact Center (ACC) as a standard module of every AltiServ system. ACC is an extremely robust contact center software module that can be used to enable informal contact centers of sales, service and support teams of typically 5-30 agents integrated with an AltiServ IP-PBX.

AltiGen systems also offer a low cost of ownership and provide a rapid return on investment. Every AltiServ system is a competitively priced, complete turnkey IP business telephone system. AltiGen provides easy to use administrative interface that eliminates the need to have outside technicians come in to make moves, adds, and changes. AltiGen IP-telephony solutions also offer IP support for remote extension and remote offices to place all calls over the Internet, thus eliminating toll charges.

AltiGen's converged IP solutions are easy to install, use and maintain. Each system enables users to make high-quality, low-cost Internet-based calls over their existing communications network, using standard analog telephone devices, as well as IP phones. AltiGen also provides the flexibility for a business to migrate to IP at its own pace, allowing both analog phones and IP phones to work in an integrated environment.